Tuesday, November 24, 2015

ICT Support Officer

 ICT Support Officer
Location: Choma, Southern Province
Position Summary:
Reporting to the EHR – Smartcare Program Officer, the EHR – SmartCare ICT Support Officer (SMACHT) will serve as EHR- SmartCare software and hardware support point person. The position encompasses the provision of timely tracking, monitoring, resolving, routing and following up of system support calls. It also involves the provision of EHR – SmartCare support to health facilities to ensure that EHR – SmartCare is working and used as expected in facilities. This position will be responsible for logging support calls in a central database and analyzing them. The position will also document EHR – SmartCare user experiences and develop sustainable EHR – SmartCare support strategies.
Essential Responsibilities
  • EHR  – SmartCare equipment delivery, installation and set-up and ensuring that the equipment is ready for use by health care and community health workers
  • Maintain an up-to-date inventory of all  EHR – SmartCare equipment in the province including storage and tracking of asset movement
  • Ensure that all support calls provided to the MoH facilities are elaborately logged in the support database. The logs include all equipment repairs/part replacements required, software malfunctions, user problems, etc
  • Conduct supervisory visits for health facilities in order to monitor the performance of EHR – SmartCare
  • Serve as point person for all  EHR – SmartCare support and incident  management issues
  • Identify training needs and schedule on-the-job training SmartCare users
  • Ensure ICT Security Procedures are followed and antivirus is up-to-date an all SmartCare computers in the province
  • .Ensure that EHR – SmartCare updates are sent to EHR  – SmartCare end users as needed
  • Provide feedback on systems support activities
  • Perform any other duties as assigned
Skills Required:
  • Good working knowledge of Computer hardware and software infrastructure
  • Self-driven, with good communication and helpdesk skills with ability to track tasks and ensure completion
  • Excellent work planning and organizational skills.
  • Strong verbal and written communication skills
  • Knowledge of SmartCare would be an advantage.
Work Experience Required:
  • Minimum of 2 years work experience in systems support
Education Required:
  • Diploma, degree or higher in computer science or related systems training
  • Systems support certification an added advantage
How to Apply
If you are interested in applying for this position and meet the eligibility criteria, please submit a cover letter, your current CV, photocopies of professional certificates, degrees and the contact information of three professional references to the EGPAF Office at:
The Country Director
Elizabeth Glaser Pediatric AIDS Foundation
P.O Box 39111, Plot No.2374
Piziya, Thabo Mbeki Road
Lusaka-Zambia
Or Email: recruitment.zambia@pedaids.org
The Closing date for applications is March, 27 2015.
Please note that only shortlisted candidates will be contacted.
EGPAF is an equal opportunity employer.
Posted by at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)