Friday, November 20, 2015
Account Executive (Professional/Schools/IELTS & University) Examinations
1. Business development support
Develop a comprehensive understanding of the product-market(s) for sector for which you are responsible. This will include developing an accurate estimate of: (i) the overall size of the market by student numbers and revenue in Zambia; (ii) our market share by student numbers and revenue in Zambia; (iii) key competitors and their activities in the market that we should really know about; and (iv) a description of the target market, especially their wants.
2. Marketing plan development and implementation
Develop a comprehensive (relationship) marketing plan for each of the products, for which you have responsibility, within your sector. Implement this plan such that it meets agreed volume and surplus targets.
3. Marketing support - product and sector guidance to customer service staff
Provide product knowledge and other support to the Receptionist/Customer Care Associate, and intern(s), so that they can carry out an effective customer service function.
B. MGT OF TEMP STAFF FOR ROUTINE EXAM PROCESSING TASKS
1. Manage temp staff to undertake customer registration
Manage temp staff and interns so that they are trained to: (i) process candidates’ application forms, and; (ii) send out confirmation within with five working days of payment. Similarly, manage these temp staff and interns such that correct payment is made and any underpayments are chased, in accordance with exam board deadlines.
2. Manage temp staff/interns to ensure the secure receipt and pre-processing of exam papers
Manage temp staff and interns so that incoming examination papers are accurately receipted and logged into British Council systems. Ensure that these temp staff and interns are performing in such a way that British Council exam paper management systems are being adhered to, and such that the numbers of exam papers can be checked at any point prior to the distribution of these papers to exam venues.
C. VENUE & EXAM DAY RESPONSIBILITIES
1. Adherence to British Council venue standards
Manage the Exams Admin Assistant(s) (EAAs) such that they schedule and coordinate venue inspections by (non-exams) British Council Zambia staff, in an effort to ensure that outsourced venues meet British Council standards. Similarly, manage the EAAs such that they follow through on non-conformance issues by escalating these issues to the Exams Services Manager and/or the Country Exams Manager.
2. Oversee performance of venue staff
Manage the Exams Admin Assistant(s) (EAAs) such that for each of the examination sessions, they communicate in a timely manner the required number of venue staff to the Exams Services Manager and/or Country Exams Manager. On exam day, oversee venue staff to ensure that they conduct themselves in line with the British Council’s guidelines and expectations of invigilators/supervisors. Report instances of non-compliance/non-conformance to the Exams Services Manager and/or Country Exams Manager.
D. ADHERENCE TO FINANCIAL PROCESSES
1. Deliver accurate financial information, and ensure financial processes are compliant
Undertake the following tasks in a manner that meets the British Council’s Financial Compliance and Control Framework:
• Undertake full income reconciliations for all products that fall within your sector-responsibility;
• Raise purchase orders, and goods receipt items in a timely manner;
• Process invoices and credit notes, when required;
• Plan, monitor and manage simple budgets;
• Support the preparation of cash flow forecasts and accruals by providing relevant information to the Finance Team;
• Verify examiner/marker/invigilator payments are correct, in accordance with the relevant timesheets.
Account Executive – (Professional/Schools/IELTS & University) Examinations.pdf
BC Behaviors.pdf
BC Core skills.pdf
APPLY
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment