Wednesday, November 18, 2015
Assistant Manager – Quality
Assistant Manager – Quality
Our client an international consultant with a strong focus in Sub Saharan Africa, has operations in 10 countries with over 6000 employees. The company help clients with experience- centric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs. With their internationally recognised delivery model they ensure that they bring the right local skill sets and global experience together to serve their customers better.
The Company is seeking to fill the position of Assistant Manager- Quality based in Lusaka.
Reporting to: Senior Manager Quality
Primary Responsibilities
To define, standardize and monitor quality parameters and thereafter make recommendations for on -going improvements
Duties and Responsibilities:
- Identify the tangibles and the intangibles perceived to enhance value of services provided by organization.
- Analyse how the intangibles contribute to the creation of customer value, beliefs, and satisfaction leading to an overall sustainable organizational growth.
- Create awareness amongst service personnel about these intangibles and what they mean to the customer.
- Design training and sensitizing programmes to enable service personnel to internalise key service deliverables.
Design and document standard practices to be carried out for Information Security and Business process Re-engineering. - Work closely with:
- Human resources & Training to plan and design training interventions Operations for consistent delivery of service standards
- Marketing/PR to ensure we communicate realistic expectations to customers and ensure that customer expectations match delivery promise.
- To capture the top management’s vision and translate it into reality, also to convey and ensure organisational support required for employees to perform optimally
- Monitor systems and provide ongoing feedback for continuous improvements to the service delivery standards.
Qualification, skills and Experience
- Bachelor of Commerce Graduate /MBA in Finance or relevant qualification
- 5-6 years of total experience with 4-5 years of relevant experience /ISO 9000 Lead Assessor, Six Sigma Green / Yellow black belt in a large enterprise setup.
- Excellent Knowledge of ISO 9000.
- Must have Prior Experience in Managing Quality processes with a large organization.
- Familiarity with Quality awards (Malcolm Bal ridge/Deming)
- Good Analytical Skills
Exposure to Six Sigma, TQM, Policy Deployment, and other macro approaches to Excellence. - Extensive work on Problem Solving tools & techniques
- Well versed with Banking regulatory norms and process orientation from Finance perspective.
How to Apply
If this position excites you, please send in your CV and application letter with 3 traceable references one of whom should be your current or former employer by COB Wednesday 20th May 2015 to info@modehrsolutions.com .
We appreciate all those who will apply for the position however we regret that only shortlisted candidates will be contacted.
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