Friday, November 20, 2015
CEO
Cellulant is a digital payments business. We run an ecosystem of consumers, merchants and banks in which we facilitate payments and build value through the value-added services we layer on top. In building this ecosystem we serve different types of customers with different products, in a range that includes mobile banking products, mobile credit products, USSD, SMS, and digital content. We are currently serving merchants and banks across 10 countries, and a wide set of industries
Our true competitive advantage lies in the ecosystem we are building – if we do a good job over the next few years, it will be the glue* that will connect everyone to everything – every consumer to every business in Africa.
We will glue together hundreds of thousands of businesses to an increasingly significant number of mobile consumers. Face of success shall be 100m active consumers spending $50-$100 on a few hundred thousand business connected to our payments ecosystem.
We aim to be Africa’s number 1 mobile commerce ecosystem by 2016.
Where we are at
Cellulant is in the midst of the true transformation into a payments business – we have grown from a start-up with $3,000 investment in 2003, to a profitable content business, to a mobile banking business, with a pan-African client base. In the last 2 years payments has become an increasingly important part of our DNA. Over the last 6 months, we’ve decided it is our future.
Following this decision, we are in the midst of rolling out a payments strategy that will scale the number of businesses connected to our ecosystem over the next 3yrs.
Role & Description – CEO Zambia
To take charge of the overall Zambia business and oversee all aspects of operations
The CEO role is C-level end-to-end responsible for the execution of our payments strategy in Zambia country team. We have 2 new banking offerings and two existing business lines forming a bulk of our current revenues and we also have some legacy business in digital content. You will split time between i) Strategy & Planning – Inherit and validate 2014/2015 business plan based on market analysis and learning’s, ii) Inherit, validate & grow existing team capacity including managing performance and inspiring morale, iii) Deliver 90% of projects for new and existing customers on time & on spec, iii) Define and improve the governance structures required to effectively manage, control and improve consumer experience; customer engagement; trustworthy behavior resulting in increased revenue, iv) Driving delivery of top line as well as bottom line results. Working from the group Lusaka office you´ll be close to our technology, and group business development teams, as you manage Zambian country team which has piloted 90% of our new products over the years.
Reporting to the Group CEO, You´ll work mostly with:
- Group Chief Operations Officer – in ensuring delivery on time and on spec including service management
- Group Chief Commercial Officer – In driving activation, and upselling in existing relationships
- Group CFO – In finance matters to deliver top line as well as bottom line results
- Group Chief Business Development Officer – In building the new client funnel, and grow client base
- Head Product Designer – In prioritizing development teams effort to suit commercial agenda
- Country Management team – Who report into you to promote sales and partnership efforts
- Pilot Clients – clients with which we test new iterations of products, and new product concepts, to lead commercial roll-out and feedback into technical teams
What success looks like in this role – end of 2015 you´ll have
- 70%+ growth of revenue in 2015 over 2014
What are you?
- A Leader: Be able to build excitement, motivate and lead a high performing team
- Strong intuitive, ‘people-skills’ and the ability to manage and balance the sometimes conflicting interests of partners, stakeholders and constituency.
- Significant maturity on the organization Customer delivery processes;-
- Customer relationships
- Sales operation for the payments business
- General position of the business in the market
- Sales-proficient and Commercially oriented—possessing the confidence, skills, and experience to identify, negotiate and execute new opportunities to generate revenue and support growth
- Analytical: The market changes quickly, if it changes too much, you´ll need to lead the pivot that alters our approach to the problem
- Communicative: It is crucial to communicate well at different levels in the organisation
- Flexible: and able to deliver payments strategy, and clients at the same time while not dropping balls. The nature of the business means a lot changes fast, and it is crucial to maintain the pace towards the long-term once this happens
- A well-organized and self-driven person with an ability to maintain balance between the immediate and the long term.
- Over five (5) years’ experience in a Senior Executive role, preferably with P&L responsibility. Business establishment and/or entrepreneurial experience is essential.
- A good understanding of the mobile commerce industry and the activities required to establish and grow a payments business.
Key milestones – rough idea of how it could go:
First 100 days;-
- Analyze the gaps between expectations & reality with our mobile payment and country strategy & targets, including team structure
- Map these gaps against our competencies & detail a plan to change the engagement tempo for growth
- Re-align and excite the country towards that goal.
- 2015 – deliver on the business, team and structure plan
Key Performance Indicators
- P & L
- Market Share
- Market positioning – reputation; mind share for corporate consumers
- Team growth
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