Saturday, November 21, 2015
Job at Zambia Revenue Authority - 4/21/2015
In line with our corporate priorities aimed to ensure optimization of revenue collection and increased tax compliance on the one hand and the need to effectively manage the numerous challenges and opportunities in the fast changing business environment on the other, we are seeking highly motivated, resulted-oriented and well qualified and experienced professional to fill the following vacancies in the Customs Services Division.
Direct Trader Input(DTI) Bureau Superior – ZRA07
Reporting to the station Manager – the job holder will be responsible for supervising and coordinating the operations of the Director Trader Input(DTI) Bureaus managed by Zambia Revenue Authority (ZRA) in order to ensure that the Information Technology(IT) and related facilities are operating efficiently in support of the business needs of the end users.
Main Duties/Accountabilities
• Maintain excellent customer service relationships with the end users of the bureaus and upholds the Zambia Authority values
• Manage a log(queue)system to facilite orderly access to computers by licensed Clearing Agents or self-declarant
• Provide immediate frontline support to end users on technical matters refers all queries by end users(licensed Clearing Agents, self-declarants)on customs clearance procedures to the station Manager and operates within the concept of a self-declaration system
• Collect all attached documents for registered entries, checks signed CE20 for completeness, compiles and forwards positively face vetted lodgments to the station Manager or Surveyor on duty in control at the station
• Maintain a log of technical challenge encountered in the bureau to the station Manager and to IT department in a timely manner to ensure minimal disruptions in service
• Strict adherence to confidentiality when guiding clearing agents
• Maintain a filing system of clearing agents logs,and reports any reports any information of interest there into the station Manager
• Maintain daily log filled in by agents using the bureau services
• Manage a log(queue)system to facilite orderly access to computers by licensed Clearing Agents or self-declarant
• Provide immediate frontline support to end users on technical matters refers all queries by end users(licensed Clearing Agents, self-declarants)on customs clearance procedures to the station Manager and operates within the concept of a self-declaration system
• Collect all attached documents for registered entries, checks signed CE20 for completeness, compiles and forwards positively face vetted lodgments to the station Manager or Surveyor on duty in control at the station
• Maintain a log of technical challenge encountered in the bureau to the station Manager and to IT department in a timely manner to ensure minimal disruptions in service
• Strict adherence to confidentiality when guiding clearing agents
• Maintain a filing system of clearing agents logs,and reports any reports any information of interest there into the station Manager
• Maintain daily log filled in by agents using the bureau services
Minimum Requirements
• Grade twelve (12) school Certificate or general Certificate of Education equivalent
• Minimum of a Diploma in Processing or Information systems with one(1) year work experience ;or a certificate with at least two(02) years’ work experience in data entry operations
• Minimum of a Diploma in Processing or Information systems with one(1) year work experience ;or a certificate with at least two(02) years’ work experience in data entry operations
Other Skills and Attributes
• High level of Integrity
• Excellent computer skills including ability to use data bases
• Good oral and written communication
• Personal organization
• Good client/customers services orientation
• Maturity and ability to work under pressure
• Good time management skills
• Excellent computer skills including ability to use data bases
• Good oral and written communication
• Personal organization
• Good client/customers services orientation
• Maturity and ability to work under pressure
• Good time management skills
Only candidates who meet the above role specifications should apply by enclosing their detailed CVs(with email addresses,postal address and contact details for three referees),photocopies of their academic/professional qualifications.Daytime and reachable telephone and/or or mobile numbers should be clearly stated.
The Director – Human Resources
Zambia Revenue Authority
PO BO 35710
Lusaka
Zambia
Zambia Revenue Authority
PO BO 35710
Lusaka
Zambia
Closing date is on 27th April, 2015
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