Tuesday, November 3, 2015
IT Manager - Cavmont Bank Limited
Cavmont Bank Limited is a diversified financial institution with 19 outlets across the country that provides high quality products, services and financial solutions to the Retail and Corporate markets. We are looking for an outstanding Human Resource with extensive Senior Leadership level experience in high profile and complex environments to fill the following position:INFORMATION TECHNOLOGY (IT) MANAGER
The position of Information Technology Manager reports directly to the Chief Operating Officer and also provides dotted line reporting to the Head Group IT Service Delivery as the first point of escalation for technical (“Change” or “Run”) and service support aspects. The ideal candidate should demonstrate a high level of performance scrutiny and have a strong track record of delivering growth and cultivatinghigh performing Teams. In conjunction with the Group IT Service Delivery function, the candidate will be responsible for the definition, delivery and continuous improvement of all IT infrastructure service requirements and ensuring that fit-for-purpose and cost effective IT systems are provided on a sustainable basis to enable the Business to deliver excellent customer service.
KEY PERFORMANCE AREAS (KPAs)
- Overseeing and monitoring IT service delivery against the standards, guidelines and practices set by the Group IT function
- Improving the quality and efficiency of IT service delivery in the Bank
- Establishing and managing ITIL processes within the IT Department to ensure maximum efficiency
- Reviewing adherence to IT infrastructure standards, guidelines and practices in the Bank as outlined by Group IT Heads and Specialists
- Leading, developing and motivating the IT team as per agreed policies and practices
- Developing relationships with senior colleagues across the Organisation to communicate on service performance and influence behaviours and actions that help reduce support requirements from IT and improve overall IT service to the business.
- Managing the annual IT budget
- Developing, implementing and managing continuous service improvement planning within the Cavmont Bank Limited IT Service.
EXPERIENCE / KNOWLEDGE & SKILLS
- A minimum of 5 years’ experience in an IT-related role, directing and supervising IT Teams
- In-depth and up-to-date knowledge of new and existing technologies, industry trends, standards and best practices
- Sound Specialist knowledge across a wide range of IT disciplines including, the Microsoft infrastructure and applications environment, Data Networks, Voice Networks, Desktop & Distributed User Management
- Comprehensive knowledge of, and experience in, ITIL process development, implementation, management and monitoring
- A strong inclination towards Teamwork, development of cross-functional relationships and fostering co-operation within (and across) diverse Teams
- Experience in, or exposure to, banking / payment systems, business processes and procedures will be an added advantage
CORE COMPETENCY
- Ability to provide business solutions through strategic & lateral thinking, sound management and analytical experience
- Team player with excellent leadership skills and a strong Customer Service orientation
- Ability to leverage cross-border expertise to achieveorganisational goals and objectives.
- Excellent written and verbal communication skills
QUALIFICATIONS
- Complete Grade 12 Certificate with credits (or better) in English and Mathematics
- Bachelor’s Degree in the Information Technology or Computer Science
- Additional ITIL Certifications will be an added advantage
HOW TO APLY
We welcome applications from suitably qualified candidates, which include a cover letter and comprehensive curriculum vitae, via email only to, hr@cavmont.com.zm, no later than Wednesday 10th June, 2015.
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED
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